jitbaaz Privacy Policy
Keeping your personal information secure is our highest priority — this page describes in detail how jitbaaz collects, uses, and protects your data.
01Introduction and Scope
This Privacy Policy applies to the website operated by jitbaaz ("we", "us", or "the platform") and all related services. When you visit the jitbaaz website, register an account, play games, or interact with us in any way, you agree to the terms of this Privacy Policy.
We believe that every user's personal information is their own asset. We therefore handle your information with the utmost confidentiality at all times and never share it with any unauthorized party. Keeping your information secure using SSL encryption and modern security technology is our core commitment.
This policy is designed for users in Bangladesh and operates on Bangladesh Standard Time (BST, UTC+6). You must be at least 21 years old and must use this platform in compliance with applicable laws of Bangladesh.
02What Information We Collect
When you create an account on jitbaaz or use our services, we may collect the following types of information:
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID or passport number (for identity verification)
- Payment account details (bKash, Nagad, Rocket numbers — stored using secure encrypted methods)
- Your chosen username and password
2.2 Automatically Collected Information
- IP address and device identifier
- Browser type and operating system
- Date and time of website access (per BST)
- Pages visited and session duration
- Information from cookies and similar tracking technologies
2.3 Transaction Information
- Deposit and withdrawal history
- Gaming activity logs and betting history
- Records of bonus and promotion usage
- Customer support communication history
03How We Use Your Information
jitbaaz uses your information only for legitimate and transparent purposes. The main purposes for which we use your information are described below:
3.1 Account Management and Service Delivery
Your information is used to create, manage, and secure your account. It is essential for completing the identity verification (KYC) process, confirming your age, and processing deposit and withdrawal transactions.
3.2 Customer Support
Your information is used to help our 24/7 Bangla live chat support team resolve your issues, and to review your previous contact history in order to provide fast and effective assistance.
3.3 Security and Fraud Prevention
Your information is analyzed to detect and prevent unauthorized access, fraudulent activity, and suspicious transactions. This directly contributes to protecting your account and funds.
3.4 Compliance with Legal Obligations
Necessary information is maintained to comply with Anti-Money Laundering (AML) regulations and to enforce responsible gaming policies.
3.5 Platform Improvement
We analyze anonymous statistics to improve your experience. Aggregate data such as which games are most popular and when the highest number of users are active helps us improve our services.
04Information Sharing and Disclosure
jitbaaz never sells or rents your personal information to third parties for commercial purposes. However, information may be disclosed on a limited basis in the following circumstances:
4.1 Service Provider Partners
Necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket), identity verification, and technical support. These partners operate under strict confidentiality agreements and may only use the information for the specified purpose.
4.2 Legal Obligations
If disclosure of information is required by Bangladesh law, a court order, or a directive from a competent authority, we will provide the necessary information in compliance with applicable law. In such cases we will try to notify you to the extent possible, unless prohibited by law.
4.3 Business Transfers
If jitbaaz undergoes a merger, acquisition, or asset sale, user information may form part of that process. Affected users will be duly notified in such an event.
05Cookies and Tracking Technologies
jitbaaz uses cookies and similar technologies to enhance your browsing experience and ensure the functionality of the platform.
5.1 Essential Cookies
These cookies are essential for the basic operation of the website. Maintaining login sessions, storing security tokens, and remembering your preferences are not possible without them. They cannot be disabled.
5.2 Performance Cookies
We improve website performance by collecting information such as which pages are visited most and what loading times look like. Data collected from these cookies is kept anonymous and in aggregated form.
5.3 Cookie Controls
You can manage cookies through your browser settings. Please note that disabling essential cookies may disrupt some core functions of the website.
06Data Security Measures
jitbaaz uses industry-standard security technologies to protect your privacy. Our main security measures are:
However, no data transmission over the internet is ever entirely risk-free. We are committed to providing the highest level of protection, but no system can guarantee 100% security. Keeping your account password confidential and not logging in from unfamiliar devices is your own responsibility.
07Data Retention Period
We retain your information only for as long as it is necessary or required by legal obligations.
- Active accounts: All information is retained for as long as the account remains active.
- Transaction records: Financial transaction data is retained for the period required under applicable laws of Bangladesh.
- After account closure: Information related to identity verification and AML is retained for the legally required period.
- Anonymous analytics data: Anonymous statistics may be retained indefinitely.
Once the specified period has ended, information is securely deleted or anonymized so that your identity cannot be identified in any way.
08Your Rights and Controls
As a jitbaaz user, you have the following rights regarding your personal information:
8.1 Right to Access
You may contact us at any time to find out what information we hold about you. After proper verification, we will provide you with complete information.
8.2 Right to Rectification
If any information we hold about you is inaccurate or incomplete, you may request a correction. We will make the necessary correction as quickly as possible.
8.3 Right to Erasure
In certain circumstances — such as when the information is no longer necessary or you have withdrawn your consent — you may request deletion of your information. However, we may be obligated to retain certain information for a specified period due to legal requirements.
8.4 Right to Restrict Processing
If you wish to limit certain uses of your information, please let us know. We will review your request and apply restrictions where possible.
To exercise any of the above rights, contact our 24/7 live chat or email us at: [email protected]
09Protection of Minors
jitbaaz services are intended only for users aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of account registration.
If a parent or legal guardian believes their minor child has provided information on our platform, please contact [email protected] immediately. We will promptly delete that information and close the associated account.
10Third-Party Services and Links
The jitbaaz platform has integrations with payment gateways (bKash, Nagad, Rocket) and game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming). These third parties have their own privacy policies and handle information according to their own terms.
jitbaaz is not responsible for the privacy practices of these third parties. We strongly recommend that you read the privacy policies of these services separately. jitbaaz works only with trusted and reputable partners and ensures that they comply with appropriate security standards.
11Changes to the Privacy Policy
jitbaaz reserves the right to update this Privacy Policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:
- Posting a clear notice on the website
- Sending a notification to your registered email address
- Requesting your consent to the new policy at your next login
If you continue to use the platform after any changes, that will be considered your acceptance of the new policy. The last updated date is always shown at the top of this page.
12Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us. We will try to respond to your message as quickly as possible.
Related Pages: Terms and Conditions | Responsible Gaming | FAQ